You gotta love your clients…..

Cheryl Kees Clendenon Funny Design Stories, In Detail Says 6 Comments

We love it when you share!

I consider myself very lucky because I have some awesome clients. Most are ones I have done work for before…a house in town…then a beach house…a bath first …then maybe a kitchen and living room later….these are my prized clients. Ones that I would move heaven and earth for….and apparently tile also….
Witness a text exchange below between me and one of my clients. We did her gorgeous kitchen several years ago and are just now finishing up her master bath.

The back story

The scenario is classic. Awesome client wants A plus B.  Designer says, weeeeelll, we can do A OR we can do B but both together is a bit tough. Not bad idea, says Designer sweating a bit… but really would be better for design if one or the other.
Client grumbles a little and says ok.  Tough love works, designer thinks to herself. Designer relaxes.
Then designer goes to job site on install day and says, “Holy bat breath, where did that come from” or something like that ..might have been other less family friendly words involved.
Contractor  ( mine by the way) says..”Well,this is how client says she wants it.” Designer says “You are supposed to hide in the toilet room and feverishly dial all my cell phones and find me when client says she wants to change our “plan”!! We have a good plan! And drawings! And dimensions and such!” Designer whines and gnashes teeth.
Contractor mumbles something and I think mentions his ex wife under his breath….I give him lecture 6789-1-A about not changing plan unless he calls me. ( by the way, I adore my contractor too but he is not immune to the lecture series!)
Fast forward to one month later: Text messages ensue. (Full disclosure: I told her she was going to be immortalized and know she reads this blog as evidenced by what she says in the text.  Maybe this will make her comment!:)
—– SMS Text ——
From:Top secret client XX
Sent: Mar 26, 2010 1:01 PM
Hey. Do not laugh or cuss. Just wondering. The square tile accents on my shower that u think are too small, how come we didn’t do double framing around them and….
Sent: Mar 26, 2010 1:01 PM

…Is it too late?  Contractor and I only saw the dark border tile. Stop rolling your eyes!
SMS Text ——
To: Top secret client XX
Sent: Mar 26, 2010 1:50 PM
U are killing me! We did not do any of that because YOU decdied to add them AMA (against my advice:) and so by time I knew they were already done! Contractor was subjected to lecture!
—— SMS Text ——
From: Top secret client XX
Sent: Mar 26, 2010 1:55 PM
I thought u weren’t gonna yell sunshine. Ha!
—– SMS Text ——
To: Top secret client XX
Sent: Mar 26, 2010 1:58 PM
Who me? Say I told you so!?? Not me?
—— SMS Text ——
From: Top secret client XX
Sent: Mar 26, 2010 1:56 PM
I was just reading on your blog how u never do just one liner. Lol
—– SMS Text ——
To: Top secret client XX
Sent: Mar 26, 2010 1:59 PM
I am putting this on my blog!
—— SMS Text ——
From: Top secret client XX
Sent: Mar 26, 2010 1:58 PM
Shut up!!! Is that a no then?
—– SMS Text —
To: Top secret client XX
Sent: Mar 26, 2010 2:01 PM
Let me ask Contractor how we can pull it off!
—– SMS Text ——
From: Top secret client XX
Sent: Mar 26, 2010 1:59 PM
Thank u sunshine. Is he at my house?
—– SMS Text ——
To: Top secret client XX
Sent: Mar 26, 2010 2:11 PM
Yes. He is. Said can do it but has to chip away tile.
—– SMS Text ——
From: Top secret client XX
Sent: Mar 26, 2010 2:13PM
Seeeeeee. I told you. Lol
—– SMS Text ——
To: Top secret client XX
Sent: Mar 26, 2010 2:15 PM
Ha! You like to take the hard route and give me heart failure!
—– SMS Text ——
From: Top secret client XX
Sent: Mar 26, 2010 2:18 PM
I’m your super easy fun client remember??
— SMS Text ——
To: Top secret client XX
Sent: Mar 26, 2010 2:20 PM
He is there now. But not for long.
—- SMS Text ——
From: Top secret client XX
Sent: Mar 26, 2010 2:24PM
K. Stop laughing!
—– SMS Text ——
To: Top secret client XX
Sent: Mar 26, 2010 2:27 PM
I can’t!
—- SMS Text ——
From: Top secret client XX
Sent: Mar 26, 2010 2:31 PM
Hee Hee Hee
—– SMS Text ——
To: Top secret client XX
Sent: Mar 26, 2010 2:33PM
U are going to make me pee, pee, pee in my pants!
—– SMS Text ——
To: Top secret client XX
Sent: Mar 26, 2010 2:35PM
Should I mention in the blog about the extended shower arm we have now have sitting in the back?? ( side note: top secret client thought the shower head was not out far enough even though designer assured her it was, after taking shower, top secret client texted, “hey it is fine!”)
—– SMS Text ——
From: Top secret client XX
Sent: Mar 26, 2010 2:45PM
You are blogaholic! ( she has got me dead to rights there!)
—– SMS Text ——
From: Top secret client XX
Sent: Mar 26, 2010 2:46
You know the whole world doesn’t have to know everything. Hey. Do you SWEAR those rugs are not too busy with the tile cause you know how I trust u completely!
—– SMS Text ——
To: Top secret client XX
Sent: Mar 26, 2010 2:47 PM
The whole world does not read my blog but I am working on that! I will send you my top 3 picks of rugs in just a few..

So there you have it! I promised the real deal on the blog about  the day to day design world and running a small business! Impressed? Not always glamourous but seem to find something that tickles my funny bone every day! And, I really do have the opportunity to work  with some pretty fine folks!


Comments 6

  1. Huh – and here I thought you were always in control. I’ve been channeling you when my clients get feisty and start changing stuff without permission … 🙂

  2. Wow….. how do you put up with people like that?????? It must be sooooooo frustrating. I would never do that to you. 🙂

  3. In comparison to my day, yours client is a piece of pie. I have been grinding my teeth all day, holding back from screaming to the rafters about a [designer] client that has give me nothing but excuses and bum checks instead of a payment in full. Grrr!

  4. Post
    Author

    Laurie:This client is a gem seriously. And her bath is going to be gorgeous when all is said and done..if I get her the rugs she wants to look at this weekend! Otherwise she might be blogging about ME, the designer she is waiting on to finalize the last details!

    But I have had a few over the years that don’t make me laugh but cry….and scream and do real gnashing of the teeth I would not tolerate bum checks though from anyone!

    Sarah: My sense of control is a carefully crafted illusion….LOL! I am pretty insistent on design concepts…my rule of thumb is I try 3 times on important design issues to get my idea across…after that, I let go. But sometimes there are “design issues” and sometimes just simply “personal preferences”…I fight hard if it is a design issue! I think that is what most of my clients want anyway…is someone who will tell them what ” I really think” so I do.

  5. Cheryl, I can certainly relate. Gem clients or not, I agree on the 3 try rule. If I have a serious design conflict with a client WANT, then on my plans write “I highly and strongly advise…”. This covers my pituty…

  6. Post
    Author

    Thanks Robin for joining in! It is important isn’t it to at least give your honest opinion…I can sleep at night that way…although really could be easier life sometimes if I could just agree!!

Leave a Reply

Your email address will not be published. Required fields are marked *