Merchandise is not returnable and once you submit approval and payment for an order often it cannot be canceled or removed from the production pipeline with a manufacturer. Exceptions to this policy would include items received in error because of vendor mistakes.

• Items damaged during shipping that cannot be repaired will be assessed on a case-by-case basis by the claims department of the manufacturer. Each has their own policy and it is within their right to make it right for you and your customer by replacing product received damaged or defective.
• Items received in error due to incorrect specifications on the part of the designer at time of order cannot be returned. Items found to be unacceptable on the part of your client where no damage or errors exist cannot be returned.
• You are responsible to ensure that products purchased can be accommodated in terms of size to your receiver and delivery access to your client’s property. Product unable to be delivered because of physical dimensions exceeding the space designated for delivery cannot be returned. This would include restrictions in ceiling height, door width, staircase limitations, etc. that would prevent access to the designated delivery area.
• If you need to make a claim on a damaged or defective item, please include the invoice number, item name and SKU. Clearly detail what the issue is and send pictures that depict the damage you are describing, as well as pictures of the packaging. We may ask that you provide additional information depending on the case. Every vendor has a different policy and allotted time to make a claim, so it is VERY important to check in your items as soon as possible after delivery.